Welcome to Sonic Group. These Terms of Service govern your use of our website and any services provided by Sonic Group, a Vietnam-based company offering digital advertising, e-commerce solutions, market research, and creative services to domestic and international clients.

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1. Our Services

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Sonic Group provides digital marketing, advertising management, e-commerce operations support, market research, and creative solutions. The scope, deliverables, timelines, and fees for individual projects are agreed upon separately with each client.

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2. Client Responsibilities

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Clients are responsible for providing accurate information, necessary materials, and appropriate access to relevant platforms. Clients must ensure that their business activities, products, and advertising content comply with applicable laws and platform policies.

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3. Payments and Fees

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Service fees, payment schedules, and refund conditions are established through individual agreements, quotations, or invoices. Advertising budgets, platform fees, and third-party expenses are separate unless otherwise agreed in writing.

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4. Performance and Results

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We strive to deliver professional services and improve business performance. However, advertising results, sales, conversion rates, and revenue may vary depending on market conditions, competition, platform policies, and other external factors. Specific results are not guaranteed unless expressly agreed in writing.

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5. Intellectual Property

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Website content, branding, designs, and materials created by Sonic Group remain the property of their respective owners. Ownership and usage rights for client deliverables are determined by the applicable service agreement.

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6. Third-Party Platforms

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Our services may involve platforms such as Google, Meta, TikTok, Amazon, and Shopify. These platforms operate independently and maintain their own policies, fees, and service conditions. Sonic Group is not responsible for changes, restrictions, or disruptions beyond our reasonable control.

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7. Confidentiality and Data Protection

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We respect client confidentiality and handle personal information in accordance with our Privacy Policy and applicable legal requirements. Additional confidentiality obligations may be established through separate agreements.

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8. Limitation of Liability

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To the extent permitted by applicable law, Sonic Group is not responsible for indirect or consequential losses arising from website use or factors outside our reasonable control. Any liability relating to paid services is subject to the applicable service agreement and mandatory legal requirements.

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9. Changes to These Terms

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We may update these Terms of Service periodically. Changes will be published on this page with an updated revision date.

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10. Contact Information

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For questions regarding these Terms of Service, please contact:

Sonic Group

Email: hello@sonicgroup.digital

Headquarters: 568/18/2 Le Trong Tan Street, Tay Thanh Ward, Ho Chi Minh City, Vietnam.